Get more from the customers you already have
I manage your contacts, email marketing and customer retention, so more of your customers come back and buy again. Strategy and hands-on delivery, from one experienced consultant.
Why Perennial?
Perennials are the plants that come back year after year. That’s what I help your customers do.
Most businesses spend more and more to win new customers, while the ones they already have quietly drift away. I help you build the kind of relationships that bring people back, season after season.
What you get from working with me
Save time
Automated emails handle the routine follow-up for you: welcomes, reminders, thank-you’s and win-backs.
Bring customers back
Well-timed, relevant messages turn one-off buyers into regulars who come back on their own.
Spend less on finding new ones
Selling again to someone who already knows you costs far less than finding someone new. I help you make the most of the customers you’ve earned.
Foundation Audit
A deep review of your CRM and retention activity, with clear recommendations and a prioritised roadmap.
Choose your starting point
Build and Optimise
Hands-on implementation of recommendations from the audit, reporting and documentation for internal handover.
Fractional CRM Partner
An extension of your team to provide ongoing strategic and delivery support to improve retention, customer value and CRM performance over time.
I work with the tools you already use
I’m platform agnostic, so you don’t need to switch systems or buy new software. The strategy comes first; the platform is just where it happens. I’ve worked hands-on with:
Ready to see what your CRM could be doing?
Book a free 30-minute audit call — no pressure, just a clear look at where the opportunity is.